I recently had the privilege of presenting a webinar offered by the Baldrige Foundation Institute for Performance Excellence. The President and CEO of the Foundation, Al Faber, introduced and closed the webinar and moderated audience questions. My presentation, The...

Corporate Stress Impacts the Bottom Line
I recently had a very engaging conversation with teacher, psychotherapist, and life coach, Jeff Levin about our culture’s need to constantly be plugged-in to technology and the anxiety and stress this is promoting in kids, families, schools, businesses and...
Books I am Reading – Empowerment, A Way of Life
John Tschohl's Empowerment, A Way of Life is the most significant work on genuine employee empowerment that I have ever read. John explains true empowerment in clear terms, with pragmatic advice on how to create the corporate culture so genuine employee empowerment...
Become a Mentor
I was invited to speak at the Massachusetts College of Pharmacy and Health Sciences commencement held in Manchester, NH on December 17, 2011. Graduates included nursing students, physician assistants and dental hygienists. I took the opportunity to share with these...
Leadership Styles
Here’s a link to an interesting Harvard Business School article recently brought to my attention by a colleague: http://hbswk.hbs.edu/item/6494.html. It has me thinking back to my August 15, 2010 blog and the Newsweek article on creativity. I am a firm believer that...
Community and Leadership
Finished the Mt. Washington Road Race on Saturday, June 19, a 7.6 mile ascent to the 6,288 foot summit of the highest peak in the northeastern United States; did a 1:52, not bad for a first timer and given the hot weather. Northeast Delta Dental sponsors this race; we...
Leadership
I attended the graduation ceremonies of The Holderness School, on a beautiful Sunday, May 23. The featured speaker, Dr. Pearl Kane, the Klingenstein Center Chair, Teachers College, Columbia University made a terrific speech. In short, her major theme was that your...
Similarity of a Board Meeting and a Road Race
Would you believe that board meetings and road races are similar? The best races I have run occur after more serious training, preparation and strategically thinking about the course. Similarly, positive board meeting results (obtaining the necessary policy and...
Leadership
At the All-Colleagues (all employees) meeting we have at Northeast Delta Dental, we always recognize employee colleagues who have been with the company 5, 10, 15, 20, 25 and even 30 years. (At Thursday's 9/3/09 meeting we had a 25-year anniversary and a 33-year...
Neighbors Helping Neighbors
On Wednesday, 9/2/09, after doing an aerobics class with several of my Northeast Delta Dental colleagues (and that was fun to sweat with them), I participated at an event in Concord (NH) during which significant donors to the United Way of Merrimack County (NH) were...