by tomraffio | Jun 30, 2009 | Leadership
My leadership style has always been: respect for employee colleagues, focus on the external customer, passion for exemplary service, focus on mission, community outreach, and implement your vision, then the numbers will take care of themselves. This has worked very...
by tomraffio | Jun 30, 2009 | Communication
As CEO, three of the better ways I find to stay in touch with my employee colleagues are: the informal coffee with the coach, a chat around a cup of coffee with a random group of 6 – 10 employees during which I ask the question, “if you were me, what...
by tomraffio | Jun 17, 2009 | Community
I invested a good part of Wednesday, June 10th at the NH State Board of Education meeting. I’m often asked why do you as a CEO spend so much time participating on community, education and not for profit boards and the answer is multi-dimensional. I can often...
by tomraffio | Jun 3, 2009 | General Comments
I’m finishing up two helpful books, one on social technologies called, Groundswell (authors are Li and Bernoff), and the second is How The Mighty Fall And Why Some Companies Never Give In, the latest book by Jim Collins. The latter is a really good book on...
