As we navigate through the second year of the COVID-19 pandemic, dentists and dental auxiliary staff continue to be front line healthcare heroes. They keep their patients healthy by giving them the information they need to care for their teeth and gums at home...
I’m excited to announce the publication and release of Prepare for Crisis—Plan to Thrive, The Inside Story of How One Company Did It Right, a book that I co-authored withDiane Schmalensee, President of Schmalensee Partners and long-time adviser to service...
Since coming to NH in 1995 to lead Northeast Delta Dental, I’ve had the pleasure and honor of working with so many incredible nonprofits. Organizations filled with people so passionate about improving the business and everyday lives of the people in our region. Along...
After reading It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose, I invited Roy M. Spence, Jr., who wrote the book with Haley Rushing, to present his vision of a purpose-inspired business to me and my colleagues. Roy...
I recently attended a discussion with other CEOs at the New Hampshire Business for Social Responsibility’s (NHBSR) annual conference. Many attendees came from companies that are Certified B Corporations. Author, Ryan Honeyman said it well in his introduction of The B...
One of my employee colleagues attended a Public Relations Society of America conference in sunny Florida earlier this year and brought back Paid to Think written by David Goldsmith, one of the keynote speakers. The book discusses Enterprise Thinking, a revolutionary,...
I am pleased to announce that after nearly a decade of collecting and organizing ideas from my more than 30 years in the business arena, my book which I co-wrote with NBA Hall of Famer, Dave Cowens, and my esteemed former colleague, Barbara McLaughlin, is available....
For the past year or so I’ve been working with my now former colleague, Barbara McLaughlin and, former center forward for the Boston Celtics Hall of Famer, Dave Cowens, on a book about the ins and outs of running a successful business. Success however, as in business...
John Tschohl's Empowerment, A Way of Life is the most significant work on genuine employee empowerment that I have ever read. John explains true empowerment in clear terms, with pragmatic advice on how to create the corporate culture so genuine employee empowerment...
I was invited to speak at the Massachusetts College of Pharmacy and Health Sciences commencement held in Manchester, NH on December 17, 2011. Graduates included nursing students, physician assistants and dental hygienists. I took the opportunity to share with these...
