I recently had the privilege of presenting a webinar offered by the Baldrige Foundation Institute for Performance Excellence. The President and CEO of the Foundation, Al Faber, introduced and closed the webinar and moderated audience questions. My presentation, The...

For Kids Only: Bonstingl Leaders for the Future
While most school leadership seminars are designed for teachers and administrators and the highest student achievers, the Bonstingl Leaders for the Future Summits are created specifically for elementary school children that may not see themselves as leaders – no...
A Tribute to Dental Office Workers: Heroes Still at Work!
As we navigate through the second year of the COVID-19 pandemic, dentists and dental auxiliary staff continue to be front line healthcare heroes. They keep their patients healthy by giving them the information they need to care for their teeth and gums at home...
My Latest Book: Prepare for Crisis—Plan to Thrive
I’m excited to announce the publication and release of Prepare for Crisis—Plan to Thrive, The Inside Story of How One Company Did It Right, a book that I co-authored withDiane Schmalensee, President of Schmalensee Partners and long-time adviser to service...
Volunteering Makes Our Lives Better!
Since coming to NH in 1995 to lead Northeast Delta Dental, I’ve had the pleasure and honor of working with so many incredible nonprofits. Organizations filled with people so passionate about improving the business and everyday lives of the people in our region. Along...
Books I am Reading: It’s Not What You Sell, It’s What You Stand For
After reading It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose, I invited Roy M. Spence, Jr., who wrote the book with Haley Rushing, to present his vision of a purpose-inspired business to me and my colleagues. Roy...
Books I’m Reading: The B Corp Handbook
I recently attended a discussion with other CEOs at the New Hampshire Business for Social Responsibility’s (NHBSR) annual conference. Many attendees came from companies that are Certified B Corporations. Author, Ryan Honeyman said it well in his introduction of The B...
Books I am Reading: Paid to Think
One of my employee colleagues attended a Public Relations Society of America conference in sunny Florida earlier this year and brought back Paid to Think written by David Goldsmith, one of the keynote speakers. The book discusses Enterprise Thinking, a revolutionary,...
There Are No Do-Overs has launched
I am pleased to announce that after nearly a decade of collecting and organizing ideas from my more than 30 years in the business arena, my book which I co-wrote with NBA Hall of Famer, Dave Cowens, and my esteemed former colleague, Barbara McLaughlin, is available....
There Are No Do-Overs: Coming this fall!
For the past year or so I’ve been working with my now former colleague, Barbara McLaughlin and, former center forward for the Boston Celtics Hall of Famer, Dave Cowens, on a book about the ins and outs of running a successful business. Success however, as in business...