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Category Archives: Leadership
A Tribute to Dental Office Workers: Heroes Still at Work!
As we navigate through the second year of the COVID-19 pandemic, dentists and dental auxiliary staff continue to be front line healthcare heroes. They keep their patients healthy by giving them the information they need to care for their teeth … Continue reading
Posted in Customer Service, Health, Leadership
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My Latest Book: Prepare for Crisis—Plan to Thrive
I’m excited to announce the publication and release of Prepare for Crisis—Plan to Thrive, The Inside Story of How One Company Did It Right, a book that I co-authored withDiane Schmalensee, President of Schmalensee Partners and long-time adviser to service … Continue reading
Posted in Leadership, Professional Development
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Volunteering Makes Our Lives Better!
Since coming to NH in 1995 to lead Northeast Delta Dental, I’ve had the pleasure and honor of working with so many incredible nonprofits. Organizations filled with people so passionate about improving the business and everyday lives of the people … Continue reading
Posted in Community, Leadership, Volunteering
Tagged Northeast Delta Dental, Tom Raffio
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Books I am Reading: It’s Not What You Sell, It’s What You Stand For
After reading It’s Not What You Sell, It’s What You Stand For: Why Every Extraordinary Business Is Driven by Purpose, I invited Roy M. Spence, Jr., who wrote the book with Haley Rushing, to present his vision of a purpose-inspired … Continue reading
Books I’m Reading: The B Corp Handbook
I recently attended a discussion with other CEOs at the New Hampshire Business for Social Responsibility’s (NHBSR) annual conference. Many attendees came from companies that are Certified B Corporations. Author, Ryan Honeyman said it well in his introduction of The … Continue reading
Tom Raffio 