I recently had the privilege of presenting a webinar offered by the Baldrige Foundation Institute for Performance Excellence. The President and CEO of the Foundation, Al Faber, introduced and closed the webinar and moderated audience questions. My presentation, The...
After my latest book, Prepare for Crisis—Plan to Thrive, was published, I reread a previous book thatI co-authored in 2013 with Dave Cowens of NBA and Boston Celtics fame and former employee, Barbara McLaughlin. Updated in 2019, There Are No Do-Overs: The Big Red...
Becoming one of the best companies to work for didn't happen overnight and it wasn’t a solo effort. What Northeast Delta Dental was recently recognized for, on September 30, was years in the making and a conscious commitment to not only the communities we serve, but...
Northeast Delta Dental has received many awards for business practices and civic involvement. Most business awards require a rigorous application process. We don’t always win. If you were to ask me why we apply for national, regional, and state business awards, I’d...
During the last year, the COVID-19 pandemic gave rise to the need to reinvent the ways in which we do business and, in many cases, the very nature of our products and services. In the months ahead, we’ll hear many stories of how businesses and nonprofits reinvented...
