On Wednesday, 9/2/09, after doing an aerobics class with several of my Northeast Delta Dental colleagues (and that was fun to sweat with them), I participated at an event in Concord (NH) during which significant donors to the United Way of Merrimack County (NH) were honored. Northeast Delta Dental sponsored this event, so we could recognize these great citizens of NH without spending any money donated to the United Way. The theme for the evening was the importance of connections and neighbors helping neighbors. In my brief remarks, I quoted Hubert Humphrey (that people can help other people even more than the government can help) and Mister Rogers (being neighborly). At Northeast Delta Dental, we are grateful that we are doing well enough that we can give back to the communities (money and time) in which we operate. This is Baldrige Quality, Category 1 Leadership. Tom