I’m excited to announce the publication and release of Prepare for Crisis—Plan to Thrive, The Inside Story of How One Company Did It Right, a book that I co-authored withDiane Schmalensee, President of Schmalensee Partners and long-time adviser to service...
Northeast Delta Dental is excited to honor two recipients attending New Hampshire Technical Institute (NHTI) who were recently awarded our Dr. Thurston J. Carpenter Scholarship at NHTI’s Fall 2021 Scholarship Awards Presentation. Margaux Stevenson, a student studying...
After reading It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose, I invited Roy M. Spence, Jr., who wrote the book with Haley Rushing, to present his vision of a purpose-inspired business to me and my colleagues. Roy...
I am pleased to announce that after nearly a decade of collecting and organizing ideas from my more than 30 years in the business arena, my book which I co-wrote with NBA Hall of Famer, Dave Cowens, and my esteemed former colleague, Barbara McLaughlin, is available....
For the past year or so I’ve been working with my now former colleague, Barbara McLaughlin and, former center forward for the Boston Celtics Hall of Famer, Dave Cowens, on a book about the ins and outs of running a successful business. Success however, as in business...
John Tschohl's Empowerment, A Way of Life is the most significant work on genuine employee empowerment that I have ever read. John explains true empowerment in clear terms, with pragmatic advice on how to create the corporate culture so genuine employee empowerment...
At Northeast Delta Dental we are making a conscious effort to be creative with our new product designs and diversification initiatives. We work at it and struggle at it. For the first time in memory, research shows that American creativity is declining. What is...
A great read for leaders who want to build a supportive environment is The Why of Work by Dave and Wendy Ulrich. People work for meaning and it is the leader’s job to drive that by adding value, creating emotional energy and a safe work place, and fostering an...
I just finished reading Wired to Care by Dev Patnaik and strongly encourage you to pick up a copy. The definition of empathy is to be able to project yourself into another’s position to better understand and share in their emotions, thoughts or feelings. Work-life...
Northeast Delta Dental just completed its annual performance review process with all of our colleagues. In addition to this, we utilize 360 degree feedback, a three dimensional assessment tool collecting input from peers, managers, direct reports and external...
