A Word From Our Partners 

Since the beginning, we’ve been committed to advancing oral health and the overall wellness of our customers, and the general public, by providing innovative benefits and professional partnerships through diversified strategic business and philanthropic initiatives. This same dedication extends to our partners and vendors.

“We use Delta Dental for our agents who are all across the country and they are just thankful that they have the ability to get dental care. We’ve tried comparing to other dental carriers but Delta Dental just seems to really cover the dentists that our group needs. We feel blessed and very lucky to have a great partner like Delta Dental,” remarked Michele Granitz, Head of Benefits at National Life Group

We are proud of our robust dental network boasting the region’s largest, including 88% of dentists in the tri-state area alone. We cover and provide support for more than 965,000 people throughout the area. But you would think you were our only customer because that’s the Northeast Delta Dental way. 

“You guys in particular have not skipped a beat in regard to the service you provide to not only us but our clients. That’s been really appreciated because some of our other carriers have not pulled off the work-from-home customer service delivery quite the way Delta Dental has ….” enthused Dan Cronin, President of CGI Business Solutions.

Northeast Delta Dental administers dental benefits to people in Maine, New Hampshire, and Vermont and designs programs for organizations of all sizes and people with no access to employer–sponsored dental insurance programs.

“I think the biggest challenge for us working through this pandemic has been the emotional needs of our employees. Really being able to meet those challenges that come up and how we can support them going forward. And I’m very thankful because Delta Dental was the only vendor that I had that really came forward and said ‘we know that expenses can be a challenge’ and in order to help maintain benefits, they gave us a reimbursement. It really meant a lot to us, not only from an HR perspective but also our executive teams,” revealed Merideth Gurall, Human Resources Officer at St. Mary’s Bank. 

I’m so proud of everyone on the Northeast Delta Dental team for delivering outstanding coverage and service, not only during the stressful pandemic but always. View more from our partners here.

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A Tribute to Dental Office Workers: Heroes Still at Work!

As we navigate through the second year of the COVID-19 pandemic, dentists and dental auxiliary staff continue to be front line healthcare heroes. They keep their patients healthy by giving them the  information they need to care for their teeth and gums at home and the preventive and restorative dental care needed to protect and enhance their oral health. Without dispute, there are many linkages between oral health and overall health and wellness. This makes dental professionals respected, valued and essential partners in our broader healthcare system.

Those of us in the dental insurance industry owe our success to our dental networks. Northeast Delta Dental’s dental network is the region’s largest and includes over 1,800 dentists in Maine, New Hampshire and Vermont. There are several dentists on our boards of directors and trustees.

Remember that when dental offices reopened in the spring of 2020 after a few months of being restricted to only emergency procedures, they adhered to safety protocols developed by the American Dental Association in conjunction with the Centers for Disease Control and with approval of state government reopening task forces. They continue to use rigorous safety protocols. We heard recently from our dentists that new CDC recommendations don’t agree with public health policies, making decision-making more difficult for them. Dentists weigh all reliable information on safe patient treatment, keeping patient, staff, and public safety at the forefront of their considerations. They are hoping for clearer guidance from the CDC; that is, guidance which conforms more closely to public health interests and the science of the disease.

Safety protocols are not identical from practice to practice. We recommend that if you have not established yourself with a dentist and need to visit one, you ask what safety protocols are in place and decide whether or not you are comfortable with them. In general, dental offices are extremely safety conscious, more so now than ever. Typically, dentists and dental auxiliary staff wear protective gowns and masks, patients are screened with COVID-19 questions and are expected to wear masks until they are seated in the dental chair while the number of people in the waiting room is limited.

It’s important for all of us to visit our dentist and dental hygienist regularly, especially considering that symptoms of chronic health conditions are sometimes detected first in the dental chair. But please help your dental practice and its other patients stay safe by rescheduling your appointment if you feel ill, have tested positive for COVID-19, or have been exposed to someone who has tested positive.

Our healthcare heroes were largely unprepared for the COVID-19 pandemic. However, it has given  them and those who train them now, and will train them in the future, unprecedented opportunities to learn from its challenges to prepare for future healthcare crises. Let’s appreciate and thank them for being on the job every day to keep us safe and healthy.

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There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term

After my latest book, Prepare for Crisis—Plan to Thrive, was published, I reread a previous book thatI co-authored in 2013 with Dave Cowens of NBA and Boston Celtics fame and former employee, Barbara McLaughlin. Updated in 2019, There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term is not as focused on weathering an organizational crisis, but complements Prepare for Crisis—Plan to Thrive to tell the story of the evolution of Northeast Delta Dental from its early days up through its more recent history.

In both books, I tell readers about the good decisions we made, but I’m also transparent about things we could have done better. Our business learns from its mistakes so that we don’t repeat them. Continually improving its processes is particularly important to all organizations during a business crisis (like the COVID-19 pandemic), because crises challenge our abilities to make sound decisions—sometimes without all of the information or with conflicting information.

There Are No Do-Overs is loaded with examples from Dave Cowens and me showing that whether you are aspiring to business or basketball success, key principles hold true. Like a winning basketball team, businesses and nonprofits need to find the right people for the right positions, develop their abilities, earn their trust, recognize their accomplishments, and pay attention to the details that support and advance positive organizational development. These and other themes explored in this book are important facets of building a strong foundation. In Prepare for Crisis—Plan to Thrive, I make the case that building a strong foundation begins by insisting on best management practices (we use the principles of the Baldrige Performance Excellence Program), and that this strong foundation is crucial to navigating successfully through a crisis and emerging from it in a position of strength and vitality.

If you would like to read There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term, you can find it on Amazon by clicking here. If you want to learn more about Prepare for Crisis: Plan to Thrive and where it’s available, readmy December 15, 2021, blog post.

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Northeast Delta Dental Sponsors: NHBCA’s 37th Annual Arts Awards

Every year since 1985, the New Hampshire Business Committee for the Arts (NHBCA) has held its signature event, the Annual Arts Awards, where businesses of every shape and size have been recognized for their contributions to arts and culture in the Granite State. 

Microenterprise nominees included: Kelley Stelling Contemporary, Ruffner Real Estate, and Twiggs Gallery. 

Small Business Nominees included: Constantly Pizza, Gibson’s Bookstore, Sawbelly Brewing, and Tiny Bully. 

Artrepreneur Nominees included: James Chase, Thomas Devaney, Richard Haynes, Sumeet Mehta, and Andrew Pinard.

I’m proud to have been an MC in 2021 as we came together virtually for the NHBCA’s 37th Annual Arts Awards to celebrate nominees and award winners. We experienced augmented reality (AR) first-hand through the viewing of “Hidden in Plain Sight,” a film by New Hampshire Dance Collaborative (NHDC) representing NHBCA’s vision to highlight the important role art plays in the local economy. 

“We are thrilled to present New Hampshire Dance Collaborative’s 2021 film “Hidden in Plain Sight” which is a representation of the NHBCA’s vision for an artistic statement on the invisible yet powerful role that creative energy and artistic expression play in our local economy,” noted the NHBCA. This commitment to local creative economies comes alive in the Upper Valley, Manchester, Portsmouth, and the White Mountains, where 3-D AR models of original artwork by four New Hampshire artists are available to view: Roger Goldenberg of Lebanon, Nathan Macomber of Conway, Laura Morrison of Concord and Marta Spendowska of Dover. 

Northeast Delta Dental is also proud to be the sponsor of the NHBCA Artsbuild Community Award. The award was established in 2020 to recognize organizations for their power in building community through collaboration in the arts. Last year’s recipient is The Performing Arts Venues Group. This is a phenomenal group of people and venues throughout the state of NH who worked together at the most difficult time in recent memory to keep the arts available to the citizens of NH when they needed it the most.

I stated during the show- “It would be an understatement to say there has been a lot of change over the past year. Despite all of the challenges, there’s much to celebrate tonight as we recognize many individuals, businesses, and organizations for their contributions to the state’s art scene ….”

NHBCA was formed to educate, motivate and recognize business support of and participation in the arts. The NHBCA promotes the connection between the business and arts communities and believes that the two go hand-in-hand, therefore they should be celebrated together. Collaboration is a key factor to finding creative solutions. We invite you to enjoy the 2021show for yourself here.

Watch for news on this year’s NHBCA’s 38th Annual Arts Awards as Northeast Delta Dental will once again be a proud, leading sponsor. It will be on Wednesday May 11, 2022 at the DoubleTree by Hilton Manchester Downtown.

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Northeast Delta Dental Sponsors: 2021 New Hampshire Jingle Bell Run

We love ending the year with the annual Jingle Bell Run! For the past 16 years, Northeast Delta Dental has supported Jingle Bell Run New Hampshire to raise funds for the Arthritis Foundation. This year, on December 5, we continued our participation as presenting sponsor and joined more than 150 people dressed in holiday outfits, at Delta Dental Stadium, to support the work of the Arthritis Foundation.

“All of the money goes to people with arthritis, children with arthritis, our camp programs,” explained Mary Nagel, Co-Chair of Jingle Bell Run. Something that changed this year was our ability to put together a national fundraising team that included Delta Dental member companies serving Massachusetts, Rhode Island, Tennessee and Wisconsin. It was exciting to see Delta Dental member companies partner to join us and raise funds for this important health initiative as they too share a belief that oral health is critical to overall health and wellness.

“Changes like this don’t come without the funding that events like this lead to,” expressed Dr. Niel Dion of Concord Orthopedics. And so far, these changes have paved the way for Jingle Bell Run New Hampshire to raise an incredible $49,324, exceeding its initial $30,000 goal by more than $19,000. With 170 participants registered, we had 16 teams signed up to take action. Not to mention our Teen Honoree, Ella Souza, and her team, “Team Souza” raised $9,517 and our Medical Honoree, Dr. Neil Dion, and his team “Concord Orthopedics” raised $3,683.

“Arthritis is a disease that touches so many lives. With 1 in 4 people in New Hampshire living with doctor-diagnosed arthritis, you are truly impacting so many people’s lives for the better. We wouldn’t be able to do what we do without you. It was truly so inspiring to hear stories about how the Arthritis Foundation has helped families in New Hampshire and throughout Northern New England make a difference by providing resources and hope!” enthused Julia Moore, Associate Director – New England Arthritis Foundation. 

Together, Northeast Delta Dental and its friends helped the Arthritis Foundation raise additional support for 54 million people living with arthritis. Together we can continue persevering in finding a cure. Arthritis warriors know: When we fight our battles, we’re stronger together. Connecting with others can be a source of strength and help us achieve those everyday victories — big and small. That’s how it was for Lisa Bloom. Having battled arthritis all her life, she felt isolated … like she was the only one. But then she connected with other arthritis warriors through the Arthritis Foundation. “It’s been really helpful to connect with other people. I feel like I’m not alone.”

Click here to view some nice coverage from WMUR. Learn more about Jingle Bell Run New Hampshire here and consider donating to change a life.

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