Northeast Delta Dental Celebrates Doctors’ Day

I’m excited to join others in honoring our frontline physician professionals on March 30th for remaining committed to our community, despite the challenges of COVID-19, and for serving patients 7×24, 365 days a year. Doctors’ Day is an annual observance aimed at appreciating these healthcare professionals who help save and improve our lives every day, everywhere. The holiday first started in 1933 in Winder, Georgia, and since then it’s been celebrated every year on March 30 which was the first anniversary of a doctor using ether anesthesia- Dr. Crawford W. Long in 1842.

The last year has taught us even more appreciation for the sacrifices made by these caring people.

National Doctors’ Day rightly honors and uplifts these professionals in recognizing their contributions near and far. Time and time again, they put the needs of their patients first, remain steadfast in their work, and operate with a resilience that I can only admire. On National Doctors’ Day, we join others around the country in expressing our gratitude to doctors of all specialties for what they do and for their commitment to the betterment of our health. 

Our dental providers work ceaselessly to provide hundreds of thousands of your neighbors throughout Maine, New Hampshire, and Vermont with the highest standard of oral healthcare. They do it all while mitigating the devastating effects of COVID-19, navigating a rapidly changing landscape, daily advancements in technology and tools and other challenges of which we are completely unaware. I salute you all.


Join us in celebrating doctors everywhere. Browse National Doctors’ Day to learn more.

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Arthritis Foundation Volunteer Evening of Honors 2021

Becoming a member of the New England Advisory Board of The Arthritis Foundation (AF) has been one of the most rewarding decisions as I come together with other individuals passionate about supporting more than 54 million Americans living with arthritis. It’s also satisfying to watch these same individuals and volunteers be recognized for their efforts and labor all year long. As Chair of the board for Northern New England, I am particularly honored to witness Mary Nagel’s excellence and zeal for AF’s mission be rewarded at this year’s Evening of Honors.

Mary Nagel, this year’s Virtual Red Carpet Volunteer Honoree for Northern New England, is a devoted nurse practitioner and has been advocating for AF since 1984. She volunteered for AF while working towards her master’s degree in Nursing, served on the local leadership board of AF in Buffalo, NY before moving to NH in 1989 and continues to be a very active volunteer and supporter, including Community Network Chair for the Northern New England market.

Mary Nagel humbly notes, “When I was chosen to be the Red Carpet Honoree of Northern New England, I was grateful and felt so honored. I felt this meant that the work I love doing for a cause that is so worthy, is truly appreciated. I am dedicated to finding cures for the various forms of arthritis and I am motivated to help the Arthritis Foundation and its mission. Being the Red Carpet Honoree of Northern New England is encouraging and inspiring.”

Mary was awarded The Arthritis Foundation’s “Volunteer of the Year” in 1994 and is the true definition of a loyal volunteer, fundraiser and event participant: Jingle Bell Run Concord for about 25 years and Walk to Cure Arthritis for the past 3 years.


“Mary Nagel is the epitome of a passionate, loyal and engaging volunteer and so deserving of being Arthritis Foundation’s Red Carpet Honoree for northern New England. Whether it’s outreach to our arthritis communities, participating at a Jingle Bell Run or Walk to Cure Arthritis event or sharing ideas at a local leadership board meeting, Mary’s enthusiasm for “everything Arthritis Foundation” is always present. Our arthritis warriors throughout northern New England are all the better because of Mary Nagel,”shared Erica D’Agostino, Sr. Executive Director of the New England market of Arthritis Foundation.


Watch the event or view the program here.

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February: American Heart Month

By presidential proclamation annually beginning in 1964, with President Lyndon B. Johnson, February has been proclaimed as American Heart Month. During the month, the spotlight is on heart disease, the No 1 killer of Americans. This month the American Heart Association also focuses attention on the fact that one in three women are diagnosed with heart disease annually with its National Wear Red Day, part of the Go Red for Women initiative.

This year, the focus on heart health is more important due to the impact of the coronavirus on the public’s heart health, including potential harmful effects on the heart and vascular system, according to recent research. Also, during the COVID-19 pandemic, many people have delayed or avoided going to hospitals for heart attacks and strokes. To counter this trend, the American Heart Association created the “Don’t Die of Doubt” national awareness campaign reminding people that hospitals are the safest places to go when they have symptoms of heart attacks and strokes.

Heart disease is of particular interest to those of us concerned about oral health because researchers report that gum disease caused by poor oral hygiene can not only result in pain and tooth loss, but it also can lead to heart disease and stroke. People with gum disease have nearly double the risk for heart disease as those with healthy gums, according to the American Academy of Periodontology. Gum infection also is more prevalent in people who suffer a certain type of stroke. Researchers don’t yet know exactly how gum disease affects heart health, and more research is needed. However, indications are that taking care of our teeth and gums daily and visiting our dentist regularly may have a beneficial impact on heart health. If you have any thoughts on this subject, please leave a comment. And, please, take good care of your heart!

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The Synergy of Northeast Delta Dental and Millennium Running During the Pandemic

I am excited to share that we have helped bring back safe in-person road racing in New Hampshire by partnering with Millennium Running. I am always moved by the sight of runners lining up for their first race since the pandemic hit. With the support from the State of New Hampshire’s COVID Task Force, NH Governor Chris Sununu, the NH Attorney General’s Office, and nearly a dozen local towns and cities in NH, Millennium Running has helped to safely produce 37 in-person events with a total of 11,267 finishers during the pandemic.   

In June and July of 2020, Millennium rolled out new small-scale events with a maximum of 100 runners and walkers, called Exclusive 5k’s. This small-scale format allowed Millennium to fine tune event logistics while gaining customer and municipality confidence. This format also ensured that an event would all but eliminate a mass gathering at bottlenecks during key points such as the start line, registration and the finish line.  Additionally, the format also mitigates passing or packs on the course.

Northeast Delta Dental has been an essential partner in supporting our efforts to bring in person road racing back to NH safely,” stated John Mortimer, Millennium Running, Owner. “Not only did Delta Dental continue to support our events like the Delta Dental New England Half Marathon and the Delta Dental Points Chase, under the leadership of President & CEO, Tom Raffio but the company doubled-down on their support of wellness to purchase masks for each finisher of every Millennium race. This allowed us to execute on a best practices protocol we developed in collaboration with Governor Sununu and his advisors at Health & Human Services. It’s not an overstatement to say we could not have delivered in person racing to the public without Delta Dental’s help!” 

Since the pandemic began, Millennium has had 20,726 participants combined for in-person and virtual events. Millennium was able to raise $67,703 for local charities and organizations from these events. 

Bill McCann, a runner, enthusiastically complimented Northeast Delta Dental recently, “Thank you for all you do for the running community and promoting fitness. It was fun to run in a “real” race series again and catch up with friends!”
Learn more about Millennium Running here.

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A Reinvention Success Story

During the last year, the COVID-19 pandemic gave rise to the need to reinvent the ways in which we do business and, in many cases, the very nature of our products and services. In the months ahead, we’ll hear many stories of how businesses and nonprofits reinvented themselves to continue being relevant and successful during these challenging times. The screen printer that began printing and selling masks to keep its employees working. The community kitchen that served more hungry people than previously, pivoting to a takeout format. Small businesses with no online purchasing or curbside delivery capabilities making that leap.

The story of the successful reinvention of the Haier Group, in Qingdao, China, is not related to COVID-19 but has much to teach about quality, entrepreneurship, and innovation. I recommend you add it to your reading list.

The Haier Model: Reinventing a Multinational Giant in the New Network Era by Cao Yanfeng documents the success of the Haier Group. In the 1920s it was an indebted factory supplying refrigerators to the Chinese market. Since 1984 under the leadership of its CEO, Zhang Ruimin, it has transformed itself into what is now the world’s leading manufacturer of household appliances, with annual revenues of an estimated $30 billion.

Zhang’s business model is a unique blend of Western and Chinese philosophies. He places an emphasis on creating a culture that empowers employees, allowing them to self-manage and be entrepreneurial. Zhang admired Peter F. Drucker’s management thinking and wisdom, and Drucker’s definition of business purpose, creating a customer, was a guiding principle as Haier identified customer needs and created customer value.

Haier uses the RenDanHeYi Model. ‘Ren’ in Chinese refers to employees with the spirit of entrepreneurship and innovation. ‘Dan’ in Chinese refers to high quality and customer value. “HeYi” in Chinese refers to the integration of entrepreneurs’ value realization and customer value creation. This is a model of servant leadership, with employees serving customers. Haier fosters a culture of individual innovation as the bedrock of its success, and teams of entrepreneurs work together effectively and productively to serve its customers.

If you enjoy reading business success stories, this could be a good choice for you. If you read it, please leave me a comment telling me what you learned.

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