One of my employee colleagues attended a Public Relations Society of America conference in sunny Florida earlier this year and brought back Paid to Think written by David Goldsmith, one of the keynote speakers. The book discusses Enterprise Thinking, a revolutionary, research-based approach to leadership that explains how successful leaders perform a dozen important activities on a daily basis in the areas of strategizing, learning, performing, and forecasting.
Goldsmith also mentions the idea of taking a 50,000 feet approach to running a company. For example, it is my responsibility to make sure Northeast Delta Dental meets our annual Smart Goals and while I do worry about the little things occasionally, I know that we hire capable employees who know how to do their jobs right the first time. At Northeast Delta Dental we focus on attracting and retaining skilled employees and require all job applicant finalists to complete a Predictive Index® assessment and a critical thinking assessment before they are hired. We serve a number of different audiences including our customers, participating dentists, and producers and we require these tests to help make sure our employees communicate and solve problems effectively and efficiently.
Paid to Think provides leaders with the necessary tools to “keep the trains running” and serves as a reminder that while the little things are important, if you have capable staff in place and a strategic plan, it’s okay to relax a bit. I recommend all corporate leaders pick-up a copy.