by tomraffio | Jun 30, 2009 | Leadership
My leadership style has always been: respect for employee colleagues, focus on the external customer, passion for exemplary service, focus on mission, community outreach, and implement your vision, then the numbers will take care of themselves. This has worked very...
by tomraffio | Jun 30, 2009 | Communication
As CEO, three of the better ways I find to stay in touch with my employee colleagues are: the informal coffee with the coach, a chat around a cup of coffee with a random group of 6 – 10 employees during which I ask the question, “if you were me, what...
