As CEO,  three of the better ways I find to stay in touch with my employee colleagues are:  the informal coffee with the coach, a chat around a cup of coffee with a random group of 6 – 10 employees during which I ask the question, “if you were me, what would you do differently?”, and I get to hear all about their positions at Northeast Delta Dental, external customer feedback, and process improvement suggestions.  The second method is by exercising with employee colleagues  — while exercising (running; the fitness center), everyone is in the same boat and it’s great to hear things after a nice workout.   And, finally, our quarterly all colleagues meeting – a two hour jam packed session of presentations of new products, roll-outs,  Q + A, and recognitions for many employees. Each of these three venues provides me with a great opportunity to keep the pulse of Northeast Delta Dental. Then, when we do a formal employee climate (strategic alignment survey), there are no surprises.

Tom Raffio, President & CEO of Northeast Delta Dental

Add to FacebookAdd to NewsvineAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Furl

This entry was posted in Communication. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s