A message from Tom regarding COVID-19

by | Mar 20, 2020 | COVID-19, General Comments | 0 comments

This is a time of uncertainty. Like all businesses in Northern New England, Northeast Delta Dental is closely monitoring developments around the Coronavirus Disease 2019 (COVID-19). Our priorities are the health, safety, and overall well-being of our employees, our stakeholders, and the people of our communities.

To protect the health of our employees, while still providing the high level of service that our customers and dentists expect, we reduced the risk of infection and transmission of the virus by enabling most of our employees to work from home, increasing the space between employees who must be at our offices, and reducing or cancelling in-person meetings.

Our disaster recovery plan included actions to take in the event of a pandemic, and our response team implemented measures to minimize service disruptions. It’s pretty much business as usual for us as we continue to process and pay claims, enroll subscribers, and provide the personal service our stakeholders deserve. But we certainly miss those social interactions we enjoyed each day at work!

With so many messages on this health crisis, some more reliable than others, we regularly monitor these trustworthy information sources:

Many businesses are adapting to new ways to deliver goods and services that protect their customers while continuing to serve them. Let’s support those efforts whenever possible to help and encourage each other, so that all of us are better able to recover when our present challenges are behind us.

And let’s resist those emotions that cause us to hoard vital antiseptic cleaning products to the point where first responders are having difficulty purchasing them and are asking for donations. This would be a good time to use some good old Yankee common sense.

When unexpected difficulties present themselves, it’s important to remember what we value most and continue to treat each other with respect, compassion, and generosity.  We’ll get through this together.

Tom Raffio
March 2020

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