Daily Archives: October 3, 2011

A Northeast Delta Dental colleague read an interesting article about leadership styles

Introverts: The Best Leaders for Proactive Employees To summarize: extraverted teams led by extraverted leaders tend to be ineffective because everyone’s too busy talking to listen to each other, while introverted teams led by introverted leaders tend to be ineffective … Continue reading

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Customer Service Week – 2011

The International Customer Service Association launched National Customer Service Week in 1988 to focus on the importance of the customer and customer service opportunities for companies around the globe and to celebrate and support the customer service profession and the … Continue reading

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