Category Archives: Quality

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle

As you may know, I am an incorporator and chairman of the Board of ExcellenceNorth Alliance (ENA), formerly Granite State Quality Council. The mission of the Alliance is simple: share ideas, work together, reach higher, and achieve successes. Our employees … Continue reading

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Sports and Change

On July 17, 2011 the Boston Red Sox and the Tampa Bay Rays played a 16 inning game, using a combined 15 pitchers, in a 1 to 0 game, won by the Red Sox.  On May 2, 1963, in a … Continue reading

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Granite State Quality Council

Service Excellence is a way of life for Northeast Delta Dental and the blueprint for this journey is the Malcolm Baldrige National Quality Award criteria. This past weekend’s edition of Northeast Delta Dental Radio on WTPL, The Pulse at FM … Continue reading

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