Fourth quarter is always a time for reflection and with the year winding down, I wanted to share information about an important initiative we are excited about here at Northeast Delta Dental.
As the region’s most trusted name in dental benefits, we print hundreds of thousands of documents every year including identification cards and Explanation of Benefits (EOBs). We feel that we have a responsibility to help reduce our impact on the environment and as such, we have decided to no longer reprint ID cards for most existing customers starting January 1.
New group customer enrollees and enrollees who receive a new subscriber ID number will continue to receive new or replacement ID cards. However, the product name (PPO, Premier), group number, and office visit co-pay will not be printed on ID cards. Those who need to access this information may do so through Benefit Lookup at nedelta.com/Patients, and the Delta Dental mobile app for devices operating on Apple iOS and Android.
Group Administrators can view the same ID card as Benefit Lookup through the Group Admin Portal (GAP); however, Administrators won’t be able to request a replacement plastic ID card. Plastic ID cards will automatically be generated through the GAP whenever the transaction requires a subscriber ID number change or is for a new enrollee.
Also effective January 1, Northeast Delta Dental will issue Explanation of Benefits (EOBs) electronically via our Benefit Lookup portal. If customers wish to view or print EOBs (as far back as six years), they may do so securely through the site.
Of course, any customers who prefer to continue receiving hard copies of EOBs via standard mail, may do so through Benefit Lookup or by calling our Eligibility department after January 1, at 1-603-223-1230.
As always, we welcome any questions or concerns you may have about our new initiatives.
Thank you for supporting our earth-friendly initiatives. Happy Holidays and best wishes for a happy and healthy New Year.