Creating Competitive Advantage

I just finished reading Creating Competitive Advantage by Jaynie L. Smith. What a great book to cause business leaders to think back to basics. It’s so simple: to be successful you need to be able to convince your market to do business with you instead of with your...

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Customer Service

Last week we celebrated national customer service week and it was awesome to recognize all of the great employee colleagues at Northeast Delta Dental who perform exemplary customer service, all year round. Our theme was Mission Possible, and we were able to see a...

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Tom Raffio
May 2022
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