I recently discovered a book by co-directors of the INSEAD Blue Ocean Strategy Institute in Fontainebleau, France, W. Chan Kim and Renée Mauborgne. Kim and Mauborgne were named the #1 Management Thinkers in the World in 2019. Blue Ocean Shift: Beyond Competing—Proven...
During the last year, the COVID-19 pandemic gave rise to the need to reinvent the ways in which we do business and, in many cases, the very nature of our products and services. In the months ahead, we’ll hear many stories of how businesses and nonprofits reinvented...
A central theme of the newest book on my reading list is the need to listen to, and learn from, the customer. Its customer-centric message is particularly meaningful as applied to the challenges brought to us by COVID-19. Our business now offers products customized...
It’s exciting to learn that nearly 86% of Americans believe maintaining good oral health is essential to protecting overall health throughout the pandemic. Northeast Delta Dental is a proud member company of The Delta Dental Plans Association. Naturally, we continue...
I often think about what habits will continue as part of the new norm when COVID-19 is no longer a threat. For the last several months, I’ve exercised three ways regularly. I work out at a gym in the morning before work, I do a Title Boxing Club workout during lunch...
Have you seen the signs thanking heroes emerging during the COVID-19 pandemic? I haven’t seen one listing dental professionals, but I think they should be included. Outside of every dental office a sign should appear that says, “Heroes Work Here!”. When you consider...
We believe that effective communication is essential for our continued success as a great place to work and a stellar place to do business for all customers, service providers, and employees. Communication is one of Northeast Delta Dental’s four values. My colleagues...
We’re living through times of high stress and anxiety, and it’s natural to be worried about something you have no control over. We all process troubling information, and react to it differently. It’s important that we guard our emotional health for our own wellbeing,...
