I recently had the privilege of presenting a webinar offered by the Baldrige Foundation Institute for Performance Excellence. The President and CEO of the Foundation, Al Faber, introduced and closed the webinar and moderated audience questions. My presentation, The...
Service Excellence is a way of life for Northeast Delta Dental and the blueprint for this journey is the Malcolm Baldrige National Quality Award criteria. This past weekend’s edition of Northeast Delta Dental Radio on WTPL, The Pulse at FM 107.7 featured Anne Warner,...
At Northeast Delta Dental we are making a conscious effort to be creative with our new product designs and diversification initiatives. We work at it and struggle at it. For the first time in memory, research shows that American creativity is declining. What is...
On Wednesday, 9/2/09, after doing an aerobics class with several of my Northeast Delta Dental colleagues (and that was fun to sweat with them), I participated at an event in Concord (NH) during which significant donors to the United Way of Merrimack County (NH) were...
