Author Archives: neddblog

The Flow System Offers Insights into Doing Business Better during COVID-19

A central theme of the newest book on my reading list is the need to listen to, and learn from, the customer. Its customer-centric message is particularly meaningful as applied to the challenges brought to us by COVID-19. Our business … Continue reading

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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle

As you may know, I am an incorporator and chairman of the Board of ExcellenceNorth Alliance (ENA), formerly Granite State Quality Council. The mission of the Alliance is simple: share ideas, work together, reach higher, and achieve successes. Our employees … Continue reading

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When More is Not Better

It doesn’t mention COVID-19, but 2020 couldn’t have been a better year for the release of When More is Not Better: Overcoming America’s Obsession with Economic Efficiency, by Roger L. Martin. This book piqued my interest and went to the … Continue reading

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The 2020 Virtual Jingle Bell Run from Delta Dental Stadium

I can remember the first time Northeast Delta Dental partnered with the Arthritis Foundation like it was yesterday, only then, there was a sea of green and red joggers emerging, showing up to help bring more attention to arthritis as … Continue reading

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Tom Raffio Accepts the David P. Goodwin Lifetime Commitment Award

It’s comforting to see how communities have come together to sustain core programs for more than 25,000 people and fulfill Easter Seals’ mission: to guarantee that all people with disabilities or special needs, and their families, have equal opportunities to … Continue reading

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