COVID-19 has had an influence on all aspects of our lives. It’s been my goal and that of my colleagues to do what we can for our stakeholders. In collaboration my board of directors, senior management team and in-house counsel, we came up with a remedial plan to grant aid to the people we serve in our territory– Maine, New Hampshire and Vermont. In this interview with Rory Farquarson, Principal at Elixirr, I explain how we arrived at relieving some of the pain the pandemic has inflicted on our employees, providers, employers, customers, and brokers/producers. It’s a mix of caring hearts meeting the numbers [actuarial and financial] to arrive at a solution that works for everyone. We’re all in this together, and together we will persevere.