John Tschohl’s Empowerment, A Way of Life is the most significant work on genuine employee empowerment that I have ever read. John explains true empowerment in clear terms, with pragmatic advice on how to create the corporate culture so genuine employee empowerment thrives, with examples that all can understand. John not only explains what employee empowerment is, but he also outlines the boundaries of empowerment. This is a must read for any leader of a company, large or small, who wants to improve customer service and enhance employee morale at the same time. Have you read this book? Share your thoughts in a comment.
