Service Excellence is a way of life for Northeast Delta Dental and the blueprint for this journey is the Malcolm Baldrige National Quality Award criteria. This past weekend’s edition of Northeast Delta Dental Radio on WTPL, The Pulse at FM 107.7 featured Anne Warner, Executive Director of the Granite State Quality Council, in an informative conversation with me and Jack Heath. You can listen to podcasts of past shows at www.nedelta.com under About Us. Learn more about the Baldrige Performance Excellence Program by visiting www.nist.gov/baldrige, and New Hampshire organizations are invited to learn more about our local Granite State Quality Council at www.gsqc.com on the web.